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gradwell dot com Wins Two 2004 E-commerce Awards

12 October 2004, London, UK

gradwell dot com Wins Two 2004 E-commerce Awards

Technology Product and Services Provider gradwell dot com Wins Two 2004 E-commerce Awards


Technology product and services provider, gradwell dot com Ltd http://www.gradwell.com has won two 2004 E-commerce Awards http://www.ecommerce-awards.co.uk.

gradwell dot com Ltd has picked up two awards (Winner: Best Use of Broadband and Highly Commended: Best Use of Teleworking) for the South West Region at the 2004 E-commerce Awards.

The awards run by the DTI http://www.dti.gov.uk and http://www.interforum.org, have been designed to recognise and reward those organisations that have demonstrated excellence through the use of the Internet and other Information & Communications Technologies.

gradwell dot com’s
innovative use of distributed technologies, including email and Internet telephony (VoIP http://www.voip.org.uk) is an exemplary demonstration of how broadband can be used to bring visible business benefits. The Internet Telephony system, which has been developed in-house, allows companies to install an adaptor on their broadband connection and receive a second phone line across broadband which provides the full functionality of an office phone system (“PBX”) but, across the internet, with ultra-low call charged. It is therefore ideal for teleworking companies.

The gradwell dot com service has a sophisticated Web interface control centre which allows customers to configure voicemail, redirect of office extensions to mobile lines and to operate time of day routing whereby calls can be handled by multiple users.

The panel tested the quality of service and support provided by the systems and staff and were impressed by the systems effectiveness and seamless integration into gradwell dot com’s business operations.

gradwell dot com is a geographically distributed 24x7 operation, with six sites across the UK and its headquarters in the South West. The systems that underpin gradwell dot com’s communications infrastructure have been developed in-house and are delivered by the company as a key product range.

The award not only proves that technologies such as VoIP are coming of age, but that gradwell dot com’s service is of a particularly high quality.

Peter Gradwell, Managing Director at gradwell dot com comments, “We’re absolutely delighted to win these awards. We have championed developing technologies such as VoIP for some time now and this award confirms the importance and value of Internet Telephony to broadband users and that the market is now ready to receive our best of breed service.”

“However, in this industry, development is rapid, and that is why we will continue improving and adding to our systems as we’ve done successfully since the outset. We still strive to create new tools to improve business communications, and will continue to deliver high quality smart systems at a reasonable cost”, adds gradwell.

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This press release in available in PDF, plain text and Word formats. Photographs are available Peter Gradwell.

Judges assessments of gradwell dot com:

Category Winner (Broadband): gradwell dot com

  • A 24/7 virtual business
  • Demonstrates speed and savings benefits of Broadband connectivity.
  • Unique applications and wholesale adoption of Internet Telephony.
  • Highly effective customer service through automatic call routing.
  • Good exemplar of the way Broadband is changing the way we work.


Highly Commended (Teleworking): gradwell dot com

  • Teleworking allows their team of six to work efficiently
  • Flexibility through call routing to create a virtual office
  • Ensures customers always able to access support
  • Partners distributed around the UK

 

About gradwell dot com Ltd
http://www.gradwell.com

gradwell dot com Ltd specialises in providing highly innovative, flexible solutions that are independent of dialup, broadband or leased line Internet providers. The company was founded in 1998 by Peter Gradwell, and is based in the UK.

gradwell dot com Ltd is a distributed company, operating through the very products and services it sells including VoIP and SMTP email sending. In addition to being experts in their field, they are consumers of their own products and proof indeed that the virtual company does work.

The Mission
Since 1998 their mission has been to enable the Internet that customers don't see. This means that they build and manage "highly clued" Internet systems that support an organisation's Internet needs, in areas such as email, domain management and web hosting.

How They Work
Their systems are highly automated and allow customers to manage almost every aspect of their account via an online control panel. gradwell dot com Ltd backup their services with high quality support from their knowledgeable team.

Their customers benefit from some of the most advanced email and domain name management services in the industry.

Looking Forward

Built on a solid technical platform with high levels of support, gradwell dot com Ltd is geared for growth. They have a growing customer base, and are profitable. This allows them to deploy enterprise-class equipment and experienced staff, so they can carry on building "highly clued" Internet systems to support their customers' needs.


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